SERVICE AND REPAIR
If your system malfunctions, you should attempt to correct or isolate the trouble before concluding that
the equipment needs repair. Make sure you have followed the setup procedure and operating
instructions. Check out the inter-connecting cords and then go through the TROUBLE SHOOTING
section in the manual
We strongly recommend that you do not try to repair the equipment yourself and do not have the local
repair shop attempt anything other than the simplest repair. If the repair is more complicated than a
broken wire or loose connection, send the unit to the factory for repair and service. Don’t attempt to
adjust any controls inside the units. Once set at the factory, the various controls and trimmers do not
drift with age or vibration and never require readjustment. There are no adjustments inside that will
make a malfunctioning unit start working.
LECTROSONICS service department is equipped and staffed to quickly repair your equipment.
In-warranty repairs are made at no charge in accordance with the terms of the warranty. Out of
warranty repairs are charged at a modest flat rate plus parts and shipping. Since it takes almost as
much time and effort to determine what is wrong as it does to make the repair, there is a charge for an
exact quotation. We will be happy to quote approximate charges by phone for out of warranty repairs.
RETURNING UNITS FOR REPAIR
You will save yourself time and trouble if you will follow the steps below:
A. DO NOT return equipment to the factory for repair without first contacting us by letter or by phone.
We need to know the nature of the problem, the model number and the serial number of the
equipment. We also need a phone number where you can be reached 8 am to 4 pm (Mountain
Standard Time).
B. After receiving your request, we will issue you a return authorization number (R.A.). This number
will help speed your repair through our receiving and repair departments. The return authorization
number must be clearly shown on the outside of the shipping container.
C. Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can provide
you with the proper packing materials. UPS is usually the best way to ship the units. Heavy units
should be "double-boxed" for safe transport.
D. We also strongly recommend that you insure the equipment, since we cannot be responsible for
loss of or damage to equipment that you ship. Of course, we insure the equipment when we ship
it back to you.
Mailing address: Shipping address: Telephones:
Lectrosonics, Inc. Lectrosonics, Inc. (505) 892-4501
PO Box 15900 581 Laser Rd. (800) 821-1121
Rio Rancho, NM 87174 Rio Rancho, NM 87124 FAX: (505) 892-6243
USA USA
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