SERVICE AND REPAIR
If your system malfunctions, you should attempt to correct or isolate the trouble before concluding that the
equipment needs repair. Make sure you have followed the setup procedure and operating instructions.
Check out the inter-connecting cords and then go through the TROUBLE SHOOTING section in the
manual
We strongly recommend that you do not try to repair the equipment yourself and do not have the local
repair shop attempt anything other than the simplest repair. If the repair is more complicated than a
broken wire or loose connection, send the unit to the factory for repair and service. Don’t attempt to adjust
any controls inside the units. Once set at the factory, the various controls and trimmers do not drift with
age or vibration and never require readjustment. There are no adjustments inside that will make a
malfunctioning unit start working.
LECTROSONICS service department is equipped and staffed to quickly repair your equipment.
In-warranty repairs are made at no charge in accordance with the terms of the warranty. Out of warranty
repairs are charged at a modest flat rate plus parts and shipping. Since it takes almost as much time and
effort to determine what is wrong as it does to make the repair, there is a charge for an exact quotation.
We will be happy to quote approximate charges by phone for out of warranty repairs.
RETURNING UNITS FOR REPAIR
You will save yourself time and trouble if you will follow the steps below:
A. DO NOT return equipment to the factory for repair without first contacting us by letter or by phone.
We need to know the nature of the problem, the model number and the serial number of the
equipment. We also need a phone number where you can be reached 8 am to 4 pm (Mountain
Standard Time).
B. After receiving your request, we will issue you a return authorization number (R.A.). This number will
help speed your repair through our receiving and repair departments. The return authorization number
must be clearly shown on the outside of the shipping container.
C. Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can provide you
with the proper packing materials. UPS is usually the best way to ship the units. Heavy units should
be "double-boxed" for safe transport.
D. We also strongly recommend that you insure the equipment, since we cannot be responsible for loss
of or damage to equipment that you ship. Of course, we insure the equipment when we ship it back
to you.
Mailing address: Shipping address:
Lectrosonics, Inc. Lectrosonics, Inc.
PO Box 15900 581 Laser Rd.
Rio Rancho, NM 87174 Rio Rancho, NM 87124
USA USA
Telephones:
Regular: (505) 892-4501
WATS: (800) 821-1121
FAX: (505) 892-6243
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