Lectrosonics SMV User Manual download pdf (Page 24)

SMV Series

LECTROSONICS, INC.

Service and Repair

If your system malfunctions, you should attempt to correct or isolate the trouble before concluding that the equipment

needs repair. Make sure you have followed the setup procedure and operating instructions. Check the interconnecting

cables and then go through the Troubleshooting section in this manual.

Westronglyrecommendthatyoudo not try to repair the equipment yourself and do not have the local repair shop at-

tempt anything other than the simplest repair. If the repair is more complicated than a broken wire or loose connection,

send the unit to the factory for repair and service. Don’t attempt to adjust any controls inside the units. Once set at the

factory, the various controls and trimmers do not drift with age or vibration and never require readjustment. There are

no adjustments inside that will make a malfunctioning unit start working.

LECTROSONICS’ServiceDepartmentisequippedandstaffedtoquicklyrepairyourequipment.Inwarrantyrepairs

aremadeatnochargeinaccordancewiththetermsofthewarranty.Out-of-warrantyrepairsarechargedatamodest

ﬂat rate plus parts and shipping. Since it takes almost as much time and effort to determine what is wrong as it does

tomaketherepair,thereisachargeforanexactquotation.Wewillbehappytoquoteapproximatechargesbyphone

forout-of-warrantyrepairs.

Returning Units for Repair

For timely service, please follow the steps below:

A. DONOTreturnequipmenttothefactoryforrepairwithoutrstcontactingusbyemailorbyphone.Weneed

toknowthenatureoftheproblem,themodelnumberandtheserialnumberoftheequipment.Wealsoneeda

phone number where you can be reached 8 A.M. to 4 P.M. (U.S. Mountain Standard Time).

B. Afterreceivingyourrequest,wewillissueyouareturnauthorizationnumber(R.A.).Thisnumberwillhelpspeed

yourrepairthroughourreceivingandrepairdepartments.Thereturnauthorizationnumbermustbeclearlyshown

on the outside of the shipping container.

C. Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can provide you with the

properpackingmaterials.UPSisusuallythebestwaytoshiptheunits.Heavyunitsshouldbe“double-boxed”for

safe transport.

D. Wealsostronglyrecommendthatyouinsuretheequipment,sincewecannotberesponsibleforlossofordam-

age to equipment that you ship. Of course, we insure the equipment when we ship it back to you.

Lectrosonics USA:

Mailing address: Shipping address: Telephone:

Lectrosonics,Inc.  Lectrosonics,Inc.  (505)892-4501

POBox15900  581LaserRd.   (800)821-1121Toll-free

RioRancho,NM87174 RioRancho,NM87124 (505)892-6243Fax

USA USA

Web: E-mail:

www.lectrosonics.com [email protected]

Lectrosonics Canada:

Mailing Address: Telephone: E-mail:

49SpadinaAvenue,  (416)596-2202  Sales: colinb@lectrosonics.com

Suite303A   (877)753-2876Toll-free Service:[email protected]

Toronto,OntarioM5V2J1 (877-7LECTRO)

    (416)596-6648Fax

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Lectrosonics SMV User Manual Page 24

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